Shipping policy

Shipping Policy

Last Updated: April 21, 2026

Thank you for shopping with Trust My Scent. We proudly ship all orders directly from within the United States to ensure faster and more reliable delivery.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

🚚 Shipping & Delivery (United States)

Since all orders are shipped from within the U.S., estimated delivery time is:

United States: 3–7 business days

Delivery times may vary depending on your location and carrier performance.

💰 Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.

We may offer free shipping promotions from time to time.

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status in real time.

⚠️ Shipping Delays

While we strive to ensure timely delivery, Trust My Scent is not responsible for delays caused by:

Shipping carriers
Weather conditions
High demand or peak seasons

🏠 Incorrect Address / Failed Delivery

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Failed delivery attempts

Additional charges may apply for re-shipment if the package is returned to us.

📦 Damaged or Lost Packages

We carefully package all orders to prevent damage during transit.

If your order arrives damaged:

Contact us within 48 hours of delivery at info@trustmyscent.com
Provide clear photos of:
- The damaged product
- Outer packaging
- Shipping label